Opentext Content Suite Services

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UPGRADES & MIGRATIONS

Software upgrades are vital for organizations to improve performance. To maintain a competitive advantage, internal resource efficiency and service levels, organizations should ensure they are running the most up-to-date versions of their enterprise software portfolio. 

Performance Improvements

 Leverage third-party product support to get the latest operating system and database versions and maximize performance.

Mitigate Risk

Rely on experienced and certified consultants to plan and implement application upgrades or data migrations to ensure success in all projects.

Move to the Cloud

Reduce cost and risk while increasing the performance of applications and platforms.

Enhanced ROI

Receive improved usability and performance for maximum ROI using the latest software versions.

The experienced Forefront Technologies Migration & Upgrade Services team help plan and deliver application upgrades and data migrations to reduce cost, mitigate risk and increase the value of system platforms. The team assesses the current environment and offers the expertise and tools to help ensure a successful project, whether on-premises, in our cloud or in your cloud.

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DESIGN & IMPLEMENTATION


Ensure a successful Information Management project implementation. Plan strategically and execute tactically with key business and IT stakeholders for a successful digital transformation. 



Strategy & Planning Services

Investing in a business-centric strategy that aligns Information Management projects to business goals has been shown to pay dividends. Forefront Professional Services helps identify and prioritize goals to support an organization’s near and longer-term planning, addressing implementation, adoption, and the operation of solutions. With more than two decades of experience delivering Information Management solutions, the Forefront Technologies team helps plan the right scope and approach to projects and how to best account for broader business objectives at the appropriate time.


Software Implementation Services


Getting the support and buy-in on projects, solutions and adoption expectations from the business is key to establishing a successful implementation. With Forefront Technologies Implementation Services, organizations have access to experts with the tools and experience to accelerate projects. The Forefront Technologies Professional Services team guides organizations through each stage of a project lifecycle and offers industry-skilled, product-certified implementation consulting services experts, either complementing an organization's existing team or taking on complete project management.

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CLOUD & ON PREMISE MANAGEMENT


Extend your IT teams with Forefront Technologies Professional Services team of application experts.

Our Professional Services team meets individual business needs by being both flexible and cost effective. The Program offers four essential core services and allows customers to personalize their program from a selection of additional services to meet the needs of the IT and business units.


With Forefront Technologies Professional Services, businesses have the compliance, security, and availability they need and expect, freeing up in-house IT to focus on the core competencies of the business.

Cost Management & Predictability

Control IT expenses for training, equipment, and personnel by converting to a fixed rate with predictable costs to help plan for scalability and growth.

Reduce Risk

Limit risk by partnering with OpenText to ensure application/infrastructure management, modernization, availability, and compliance.

Accountability

Get access to OpenText Support and Product Engineering teams with an established Service Level Agreement (SLA) for customer success and satisfaction.

Address the Skills Gap

Future-proof IT teams by leveraging the collective experience of OpenText application and infrastructure experts with the latest industry training and certifications.

Offering a wide range of managed services and more than 25 years of experience.  Forefront Technologies Professional Services Team supports, migrates, updates, optimizes, and manages applications in on-premises, in your cloud, in our cloud or in a hybrid environment.


Operating and maintaining advanced Information Management solutions requires in-depth technical know-how and expert knowledge of deployment and operational management. Many organizations need additional skills and resources to accelerate and streamline their digital journey. Forefront Technologies Professional Services can help to alleviate these challenges.

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CLOUD HOSTING & MIGRATIONS


Forefront Technologies Cloud Hosting & Cloud Migration Services aligns businesses with world class security requirements, application expertise and service level commitments, to provide teams with fast, secure, and available solutions. Forefront Technologies partners with AWS and Azure to host and manage the full solution stack with a single point of accountability for every facet of the cloud journey, including advisory, transformation and management services that cover applications, infrastructure, and operations, all under a single SLA.


The Forefront Technologies Professional Services Team supports the deployment, integration, ongoing management and optimization of Information Management applications and infrastructure as well as delivering cost efficiencies, scalability, security, and flexibility.


Cloud Operations & Maintenance

Manages all infrastructure and operations, including platform, application, system, security, performance, availability, and capacity management using ITIL best practices.

Business Solution Services

Manages Information Management applications as well as providing support for customizations and integrations, application upgrades service requests and more.


Proactive Support

Detects and escalates performance and service disruptions in addition to 24x7 support. Includes a complete incident management policy as part of a SOC-II compliant information security framework.

Service Management

Service Managers oversee all aspects of the cloud managed services program, from project initiation and onboarding to implementation and daily management, for streamlined communications with a single point of contact.


Flexible Cloud Platform

Host with one of our Public Cloud partners, including Microsoft Azure or Amazon Web Services.

Forefront Technologies Cloud Hosting and Migration services include enterprise information management applications, cloud infrastructure and managed services operations.  This covers you administration, patching, upgrades, monitoring, alert management, penetration testing, backups, multi-region disaster recovery and security vulnerability scanning.


If at any time clients wish to migrate to a 100% on-premises or 100% cloud-based solution, everything can be migrated between the cloud and on-premises hosting. External cloud hosting can be accomplished on your existing cloud or by utilizing the Forefront Technologies offered cloud solution.

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CUSTOM INTEGRATIONS


Forefront builds custom application integration solutions to meet your exact needs.


To move data in an out of your internal applications, and exchange information with outside sources, Forefront develops custom APIs or maps your data to existing APIs. Most modern software solutions will have an API available, there are however, many times when no interface exists. With many types of APIs including program-centric APIs and the more popular Web APIs (REST for instance) we have the expertise to determine the best technical approach to meet your needs and develop a custom solution.


Connecting Systems

You name the systems; we make them work together. We connect multiple systems using pre-existing APIs or SDKs or creating new Plugins. We can also use a custom integration layer to tap into your data sources.


3rd Party Integrations

Want to bring a third-party system into your existing integrated system (or vice versa)? Building an API layer onto your existing system is an excellent way to leverage your data.

Single Sign On (SSO) Integrations

Enable your users to access multiple apps with just one login: OAuth, SAML (Security Assertion Markup Language), two-factor authentication (2FA), and JSON Web Tokens (JWTs).


ERP Integrations

Buildable has experience building integrations for ERP systems to consolidate workflows and keep your legacy systems humming.

ECM Integrations

Building CMIS or custom integrations to your line of business applications.  Manage or archive documents, records or content in central repositories while making them accessible to your line of business applications.  

Secure Data Integrations

Build compliant and secure data exchanges between systems to maintain the highest level of security while allowing data to be available where it's needed.

HR & Payroll Integrations

Get confident in the accuracy of your HR and payroll information. We help you utilize APIs from services like Paycom, Paychex, or ADP to automatically feed data between these systems.


Drawing & Engineering Management Integrations

Integrate you AutoCAD, ESRI GIS, MicroStation or other engineering, mapping, and drawing management solutions with other line of business application.  Custom extension, UI integrations and API/data integrations for streamlining your engineering functions. 

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